For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Who calls your home to tell you your wrong WHEN THEY GAVE REFUND FOR HAIR & ADMITED IT WAS FALSE ADVERTISING? }
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On top of this I sent a previous message about a particular wig by Model (brand), in a specific color. . background-origin: content-box;
I ordered 3. $('.mobilefilter-menu').hide();
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I am very disappointed. The lace is protruding in the front. display: none;
I received jet black in both styles.
2 reviews US Jun.
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I contacted the BBB and after four months, they ultimately refused to correct their error.
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I chose the highest shipping cost because I had an urgent need for delivery. // $("body").swipe({
I ordered the Black label 360 lacefront wig in natural boho on Friday evening and I received it today. Glamourtress ( glamourtress.com) is a well-known extensions & wig store which competes against other hairpiece tools like LuvMeHair, UNice, SamsBeauty.com, Luxy Hair and Ebonyline.com. Ive purchased 1 wig thus far and I love it!! Anyone can write a Trustpilot review. border-style: solid;
Long time! Reviewers complaining about GlamourTress most frequently mention customer service problems. Customer Service is awesome and wigs are reasonable. This company is customer oriented. console.log(width);
Find out how we combat fake reviews. how can i reach customer service??!? Love the prices, but would like to see more sales. Terrible customer service paid extra for shipping and customer service would not return my shipping cost after waiting almost a month. cursor: pointer;
No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. swipeStatus:function(event, phase, direction, distance, duration, fingers)
They refused to give me the shipping I would have never ordered the hair if I would have known I was being defrauded out of my money. The products came fast and were in good shape and pretty much appeared as depicted on the site but of course, when received, they are un styled. My second order was 3 wigs right before the Christmas Holiday weekend. I have been a customer since 2015 and never had a problem with my order of quality of hair products.
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Please do NOT order from here I REPEAT don't, I have ordered hair 2 weeks ago and still have not receive it. margin-right: 5px;
A year ago, I could place an order on Monday and have it in my hand by Wednesday. I ordered a ponytail from GlamourTress. I'm confused with the bad reviews because my order was perfect. }
Promo Code Grab further 30% reduction Site-wide Expires 11-06-23 Get Code HOHOHO30 30% OFF Promo Code 30% 30% 30% promotions S-i-t-e-w-i-d-e 30% 30% 30% 30% Off S-i-t-e-w-i-d-e Expires 03-06-23 Get Code GTDAY30 25% OFF Promo Code Acquire additional 25% Off with Selected Ranges Expires 17-05-23 Get Code HAPPYMUM 25% OFF Promo Code margin-right: 5px;
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I have worked in customer service for 5 years and never had such a horrible time. console.log(width);
Glamourtress is a horrible online hair store. color: #000;
This is a great site to use. I am definitely buying from them again. 99 or 49.99 also if discounts on orders it should also apply if you doing online or speaking to representatives . Unsure of what youre looking for? ..They are fraudsters. Glamourtress Official @GlamourtressOfficial 8.52K subscribers 543 videos We at Glamourtress want to offer our customers MORE variety, MORE convenience, and BETTER prices through our online. How responsive is Glamourtress to customer requests?
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Follow to get Glamourtress' best codes & discounts. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I needed my product by a certain day, and I even wrote what day I needed it by in the shipping notes. They dont ever answer their phones or emails!! Claim your listing for free to respond to reviews, update your profile and manage your listing. transition: box-shadow 0.5s,border-color 0.25s ease-in-out,-webkit-box-shadow 0.5s;
Why is it so hard to find a good hair company that doesn't lie, cheat or provide poor customer service? My Amazon gifts that I ordered the same day did not arrive that quickly even though I was promised they would. font-family: Trade Gothic,sans-serif;
How many stars would you give Glamourtress? .custom input:checked + span {
Now they don't respond anymore. Glamourtress, has a large variety of wigs. On top of that my bank card or account got hacked after ordering from that site. $("#nav-toggle").click(function(){
Claims and how my claim got put on a waiting list because other peoples packages was lost before mines . Also I ordered Zury Sis beyond synthetic kitty and they sent me nothing like it , I received a wavy blonde bob no namone just in a clear package . I even paid for faster shipping which was $30.
Our pictures are provided to us from the manufacturers themselves, we are sorry, we are not sure about how the wigs are styled on them. They don't return messages. gtag('js', new Date());
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They say their site is secure but it's obviously not. After finally get an answer I spoke with a manager who accused me of fraud and continue to yell and be completely rude. text-align: center;
fbq('track', 'PageView'); *Offer valid on full-price items. They email me at 6:30 to give me the shipping info. background: #6C6C80;
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Our hopes at Glamourtress are to offer you more choices as our company grows and give you the satisfaction that's rightly deserved. Good prices, Ok delivery time to PA, I would like more hair variety such as ponytails, clip ins, more brands such as milkyway. text-align: center;
This site does not deserve a 1 star rating and should be PERMANENTLY SHUT DOWN! {if(f.fbq)return;n=f.fbq=function(){n.callMethod? // if (phase=="move" && direction =="right") {
Does Glamourtress have a clear commitment to providing a great customer experience? }
He won't let me talk!
Will never recommend do yourself a favor and keep looking. I used to use this site as my go-to for affordable wigs but I just received the wrong color wig with the right color tag attached like they're trying to pull one over on me. {if(f.fbq)return;n=f.fbq=function(){n.callMethod? When I went to return, their return policy not only puts the shipping entirely on the customer, there's also a minimum 20% restocking fee which could go up to 50% for arbitrary reasons, AND you have to notify them you're returning the item by a certain amount of days through email so if they don't see your email you're out of luck. s.parentNode.insertBefore(t,s)}(window, document,'script',
Search store. }
Ordered crochet hair or cake in good time but looked nothing like the pack tried to put it in and it was horrific tried to get a refun sent a picture of it they told me they cant refund because I took it out the pack like that was a waste of money period smh. #filter-container{
What are Glamourtress' social media pages? color: #333;
I did t really complain. We use dedicated people and clever technology to safeguard our platform. However, as of recently I have decided to switch companies because they do not replenish their popular wigs often enough, their inventory is not as plentiful as similar sites. font-size: 14px;
I only recieved 2. Please enter the following code into the box provided. line-height: 1.5;
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I will NOT make another purchase from this site. s.parentNode.insertBefore(t,s)}(window, document,'script',
To my surprise, it arrived very quickly and looked really good. I have only worn one so far, but I am beyond satisfied with my purchase as well as how quickly my items arrived. Submit a complaint and get your issue resolved. CouponAnnie can help you save big thanks to the 7 active promos regarding Glamourtress. I never had a bad experience with this company and i will recommend anybody to come to the plug "Glamourtress" to get your wigs/hair from., I became a fan of your company when I found out how much money I could save if I ordered from you instead of shopping at my favorite local wig shop. Backed by the National Science Foundation, Two weeks later no email tracking information, called. This company stole my money. I also sent several emails to them, but never received a response, so it appears that I'm stuck with an order I don't want. The young lady that answering the phone when calling very good customers service! height: 2.76923rem;
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My only disappointment is when a unit I am in love with is out of stock in my color. We also ensure all reviews are published without moderation. Glamourtress is your new one-stop-shop for quality beauty supplies and accessories. display: inline-block;
Ladies beware They will delete your reviews. -webkit-appearance: none;
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I had fast delivery and they were very good with communication from ordering to shipping. The address provided does not match billing address of cardholder." We assume that we sale to all nationalities. They gave me two $#*!ty short lace front wigs that isn't my taste.
Make a purchase at your own risk. How do I change quantities or cancel an item in my order? border-style: solid;
First and last time using them. I contacted them to initiate a return for refund of payment. 2 were fine. width: 15px;
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It seems almost too expensive to buy from here unless you buy clearance, which has a good cost and is not returnable anyway. background-position: right -1.23077rem center;
All of the Butta units are horrible. You candelete your own text from the attached returned message. Each wig I ordered arrived really fast! Very great company products always come on early! I sent a picture of what was posted on their website and what ponytail I received. Instead of calling the manufacturer for me and asking a simple question (It is called "GOING THE EXTRA MILE", PEOPLE!
They don't accept returns, offer exchanges or refunds. The sad things is it seems to be a pattern of how they handle customers. margin: 0 0 1.23077rem;
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The lack of communication is completely unacceptable. PLACED AN ORDER ON 12/30/2018 , AFTER ALMOST 2MONTHS OF NOTHING , ON 2/13/2019 , I EMAILED THIS FRAUDULENT COMPANY , AND I WAS TOLD MY TRANSACTION ID DOES NOT MATCH MY ORDER , I COPIED EXACTLY MY TRANSACTION FROM PAYPAL , TO THEM , I NEVER HEARD BACK , TODAY 02/21/2019 , I WROTE TO THEM ASKING FOR EITHER A REFUND OR AN UPDATE OR I WILL HAVE TO TAKE IT UP WITH PAYPAL . I followed the care instructions on the packaging and they lost the curl pattern upon washing them even using the proper products. Dont worry - our friendly sales staff will be happy to help you. padding: .61538rem;
The one curly wig I purchased, I could tell had been taken out of the package before because of the frizziness (from the hair net having been removed before and placed back on, but that was easily fixed, but it did not look like it had been tried on, or finger combed as far as I can tell. I order my package around november 23rd i have proof of my purchase and everything i emailed them they said my package is still "processing "it's been 6 days. top: 0;
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Products used:I can't use the product I purchased. All three were synthetic. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I love my items they was everything i imagine and i will continue to order for yall real affordable. If you think I'm lying, check it out yourself. display: block;
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| Read 41-60 Reviews out of 372 That was on a wednesday. Good luck!
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It goes against our guidelines to offer incentives for reviews.
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How can I add a signature confirmation to my order?
Does Glamourtress support live chat? 5 mins later they email me saying the order is on hold. Salary information comes from 4 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. We carry an impressive inventory of hair, skin and nail products at great prices to help you look beautiful without breaking your budget. Moderate content, respond to reviews, and promote offers. .custom {
Atlanta's Best Price Plumbing & Drain Cleaning. I reached out to the company and they responded in a respectful and calm manner but I never got a refund nor my purchase. Consumer Consumer Goods E-Commerce Health Care Headquarters Regions Greater Atlanta Area, East Coast, Southern US Operating Status Active Legal Name Glamourtress Company Type For Profit Contact Email sales@glamourtress.com Phone Number +1 470-385-6797 Lists Featuring This Company Consumer Goods Companies With Less Than $500M in Revenue (Top 10K)
Cut the lace and when applied noticed the scalp was EXTREMELY wide (like someone had plucked it).
I tend to always get some wig units that i have been searching for a really good bargain price! Do they have a contact us page? Sent pictures and all and they refuse to right there wrongs .Coustomer serevice non existent. is this true? They products are very well described. They claim that they would return my money for the items that they didn't send, however they never returned the money. Actually, I work for Glamourtress. You could return as long as in same condition. }else{
Sorry picture may be sideways . HELL, shop at Wish or Amazon before you waste your time on here.I am completely unsatisfied with the customer service. }
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I ordered recently before that some wigs described human hair & 2 front lace closures.
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Where are they located? display: none;
It's all true! Is this a legit company? Information provided by various external sources. Discuss the issues you have had with Glamourtress and work with their customer service team to find a resolution. Companies can ask for reviews via automatic invitations. Continuously emailing customer service is a joke. n.callMethod.apply(n,arguments):n.queue.push(arguments)};
However I never received my package. }
I re-ordered the items and receive another email confirming my purchased. #filter-container{
Lets find your texture and length. They sent me the wrong color wig. window.dataLayer = window.dataLayer || [];
And that lace makes it look super natural. float: left;
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People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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