8,026 Followers. You have to conform to many condition and take a good look at all the small print because an accident can happen before you know it. Igor is a SEO specialist, designer, and freelance writer. Anyone can write a Trustpilot review. The rank is based on a 1-100 scale, with 100 being the most reputable. They have very poor customer service. Hot Pick. Thank you #kickscrew will be shopping for the family. Replies to negative reviews in < 24 hours. I know people that are looking into buying from Kickscrew would probably appreciate hearing other people's experience with the retailer so I thought I would make this post to let these people know that I got scammed by Kickscrew. Sent to courier with tracking number sent to you by email. Purchased a pair of shoes, shorly after, I realized that the shipping fees. Service, the value and the Authencity of product . FOLKS SAVE YOUR MONEY AND PURCHASE FROM A COMPANY THAT WORKS TO SATISFY THEIR CUSTOMERS!!! Im sorry but usps shipping is not $35 for a hoodie. DO NOT ORDER FROM THIS COMPANY!!! Our team is dedicated to resolving this matter promptly. We apologize for the delay in providing return instructions and any inconvenience caused.Our customer service team has been actively working to assist you with your return. 8,543 people have already reviewed KICKSCREW. When an issue arises, they are very quick to charge fees and you end up getting nothing. Known. Our customer service team will continue to communicate with you via email to provide you with the necessary return instructions and assist you with any further questions or concerns you may have.Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding. Start by reading all reviews about these energy comp Of course, we want to keep you updated on all companies and the services, quality and prices they offer. This time was only took a week . Converse KicksCrew tracking may take up to 7 days to become available, and as there is no KicksCrew customer service number, should you encounter any issues, a complaint can be logged via their website. However, it is best to read customer reviews to ensure the company is legit. That same day, I received confirmation that a new pair had been sent, and the next day I received my $10 USD refund. KICKS CREW is an e-commerce platform for sneakers and fashion powered by enterprise-level solutions. Please rest assured that we take this matter seriously, and we are committed to addressing your concerns and preventing similar incidents in the future.If you have any additional information or require further assistance, please don't hesitate to reach out to us at cs@kickscrew.com. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). (Optional) Attach a photo with your reply. Would not have purchased the shoes if I had known they were canvas. That allows buyers to make informed decisions on the sneakers they order for. Surprisingly, I've had nothing but positive experiences with each purchase! I highly recommend KicksCrew because I've placed 9 orders with them so far, and they've all arrived quickly and authentically. "Great job" both Kickscrew and Fedex for the customer service! . We apologize for any inconvenience you may have encountered and appreciate your patience.Our team has been in touch with you regarding the package investigation, please kindly note that the result will be revealed by the courier soon and we will also try our best to facilitate your claim request.Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Our customer service team will reach out to you via email to address your concerns, provide you with the necessary assistance, and guide you through the return process.Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding. However, cancellation is not guaranteed. But heres the best part KicksCrew works with professional shoemakers to create custom sneakers for its clients. Our current policy allows for size exchanges, but we are always looking for ways to improve and enhance our return options.We sincerely apologize if this experience has led to your decision not to purchase from us again. Try contacting KicksCrew's customer service team on their social pages via direct messaging or by using comments or mentions. Edit Lists Featuring This Company Section, China Digest: Gobi GBA invests in KICKS CREW; Biotech firm InxMed nets $50m, Kicks Crew Secures $6 Million in New Funding as It Aims to Grow US Business, California Early Stage Companies With More Than 10 Employees, California Early Stage Companies With More Than 50 Employees, United States Early Stage Companies With More Than 100 Employees, E-Commerce Companies With More Than 10 Employees (Top 10K). UGG Per their policy they can do size exchanges. Date of experience: May 12, 2023 We apologize for any inconvenience caused and understand your concerns regarding the product sizing.Our customer service team has been notified of your situation, and they have reached out to you directly via email.Thank you again for your support and please feel free to reach out to us for any concerns.Best regards. KICKS CREW is a global trusted platform for sneakers and apparel. They are a complete scam and not only don't done the product. Website kickscrew.com Industry/Niche Sneakers *Is this the right industry? And where is that you have to pay a dollar to chat which someone. 8,084 people have already reviewed KICKSCREW. I have tried every which way to contact this company and nobody is getting back to me! Do you want a steady direction while considering specific applications to download? A lot of people have had their credit cards compromised after purchase. Customer service is hardly available. No one shop Hk these days u shop china now for shoes to wear now. The Standard KicksCrew delivery time depends on the country where the items are shipped. You can contact KicksCrew's responsive customer service team at virtually any time during the day. Kick Crew needs to amend their product descriptions so buyers know exactly what they are purchasing. The company can be reached by phone on (+8)5228111120 or via email at cs@kickscrew.com. Onitsuka Tiger Reply from KICKSCREW. And to add to that I was given an ultimatum of a refund or accept the item which had stains on it. Express, or Air Mail. Gucci I received a swift response informing me that my shoes were undergoing quality assurance. They make you believe the shoes are being shipped from the region you are located in(in this case from Europe) but much likely they are not and a part from the extortion shipping cost (40 Euros) I had to pay additional 49 Euros for import and duties taxes. I would say, dealing with this company was very easy. Verification can help ensure real people write reviews about real companies. It is our aim to deliver products in excellent condition, and we regret that this was not the case with your order. I received the wrong size and sent an email as soon as I returned home from being out of town and opened the box. They are the correct size, in perfect condition and certainly seem to be legitimate. ASICS If so, include this in your customer review. I don't think this is too much to ask for. Relax, the use of Coupon Codes is unconditional. I received one pair first and immediately contacted the company to get the second order corrected. The shoes are legit and look great. Kicks Crew key technologies used on the website. We apologize for any confusion or frustration caused by the additional courier costs, but we want to assure you that we strive to provide the most cost-effective and efficient shipping options available.If you have any further questions or concerns, please feel free to contact us at cs@kickscrew.com. The company also maintains a vibrant social media presence on platforms like Facebook, Twitter, Instagram, Pinterest, and Google Plus. The converse I purchased were not true to size., never had an issue with converse shoe sizes. Will be hesitant to purchase again, because you can't tell the material from the photos. DO NOT buy shoes from KICKS crew! Is KicksCrew trustworthy? You get a discount on 15% OFF when you buy KicksCrew's goods from kickscrew.com. You can also contact KicksCrew through their social media pages. Item arrived as described. Losing weight is always a challenge. No response from customer service. Ordered sneakers on May 14th and still says it has only been confirmed and has a bunch of steps to go through. Fast shipping, 100% authentic sneakers, and customer service reps responded quickly. Okay, maybe not all but a lot! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? This is my second time ordering from Kickscrew , first time was right before Christmas so it took little but when l reached out to customer service, they contacted me right away and made me feel so secure. The e-commerce website stocks sneakers by some of the worlds most reputed footwear brands, including Nike, Adidas, and Air Jordan. Shop the largest selection from newest, limited edition sneakers to sports sneakers and apparel. Another factor that makes KicksCrew legit is that they trade in authentic sneakers by reputable brands, such as Air Jordan, Nike, and Adidas. (Optional) Include a photo to illustrate your review of KicksCrew's contact information. on top of the shoe price, and when the item was received I have never felt more dissapointed, there's no doubt the shoes are FAKE! Overall I paid about 90 euros into top of the shoes cost which made the entire deal totally unworthy. I paid as much for shipping as I did for the item, and when I asked if I could add another item to the order to make the order worthwhile Im told no I have to pay another $35 for shipping for any additional items. For example, a KicksCrew shipping review may reveal that while Australia takes up to 8 days to ship, the United Kingdom may only see up to 5 days. Since then, I shipped the shoes back via a shipping label that the company emailed to me and the shoes were delivered to the designated address ( I have proof of delivery if needed) I have waited the expected turn-around time and still no response to the returned shoes. Was a bit nervous as I watched them ship from one place to another. For example, a KicksCrew shipping review may reveal that while Australia takes up to 8 days to ship, the United Kingdom may only see up to 5 days. Date of experience: April 15, 2023. When I complained there customer service rep made it nearly impossible to return the shoes and said they would only refund a portion of the total! While there is no Kick Crew express shipping, the fastest delivery time is for the United States, which is where the company is based. The maybe answer 1 time a day. The online retailer offers an authenticity notice on their website, ensuring customers that the shoes go through various checks and inspections to catch any errors. Kickscrew Reviews. And because the shipping information is quite complicated, it is encouraged to read customer reviews to answer questions asking how long Kicks Crew takes to ship. Whats KicksCrews Cancelation and Refund Policy? Do NOT order from Kicks Crew. Authenticity guaranteed. After 1 month of placing the order and having no update whatsoever, when they finally contacted me was to pay 230!!!! Overall Rating: 3.5 Stars. Dear John J,Thank you for reaching out to KICKS CREW and expressing your concerns about the delivery costs and import duties for your recent purchase.We would like to take this opportunity to clarify our policies as we provide DDU (Delivered Duty Unpaid) shipping to most regions, which means that any additional customs or taxes fees are not included in the initial shipping cost. Isnt it better to save up or is a loan a good idea? If your order has been shipped, you can track it here. But where can you find the right clothes to fit your figure and personality? Tweets. Users can browse featured products on the site. KICKS CREW (@kickscrew) / Twitter. Bape We have e-mailed them four times over the last 4 weeks and have received no reply whatsoever. When contacted, Kickscrew said I should deal with the police. Would recommend and shop again!!! Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization. But before you check this website out and possibly source your next pair of sneakers from them, its important to ask some tough questions pertaining to its credibility. We also ensure all reviews are published without moderation. I have been trying for days to reach someone. I hate kickscrew so much, they dont answer. Just wow. I ordered a pair of Doc Martens Laceless Boots (they're probably . Dont recommend purchasing from this company. Kickscrew wouldn't send me a replacement blaming Fedex for delivery, Fedex blaming Kickscrew that they should have required a signature by delivery. Revenge X Storm The Ultimate Guide to Buying Adult Products Online, Reviews and Recommendations for Online Shoppers. Unfortunately, buying sneakers from different manufacturers also means hopping from one store to another. One company that wishes Halloween Costumes is online selling dresses as well as costumes for adults, kids, couples, and groups. Scan QR Code with your smartphone to download the free app. If a product is defective or damaged, customers are encouraged to contact Kicks Crew customer service via the provided contact form on their official website. Wish they had a better return policy. HORRIBLE CUSTOMER SERVICE. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. Are you thinking about transferring to another energy provider? ALSO CHECK OUT ARE INSTA GRAM PAGE Kicks_Crew_Shoes. I ordered a size 9 1/2 and they sent a 10 1/2. I really wanted to know that prior to purchasing so I could make my informed decision. On July 9th my shoes were received by FedEx, and were delivered on July 14th. No customer service phone number, likelyhood of me doing business with you again, slim to none. I placed the order on Dec. 9th to be exact and I have not heard or seen anything from them. Two months later they still have my funds and I have not received my second pair of shoes. We are committed to improving our customer service and ensuring a positive shopping experience for all our customers.Kind regards, Ordered my Jordan 1 golf shoes on 16/5 and delivered to Australia 29/5 with a few delays out of kicks control. BBB is here to help. Still have not received my order. What is KicksCrew's phone number? It was great to have found the kicks I was looking for. Honestly I dont understand all of the bad reviews. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. The companys home page has a featured collection section where buyers can check out the most popular sneakers and the latest releases. I like that the shoes were exactly what I expected but I wish they had more sizes in women instead of mens only. I ordered a pair of Adidas superstars and they were ultra wide and do not even fit the design on the outside doesnt look like it is suppose to and I waited over two months to recieve the shoes. I decline and ask for a refund. Mizuno GLOBAL BRANDS With the online store launching in 2021, Kicks Crew has been around for over a decade. In addition to these brands, KicksCrew also stocks several makes under each category. Its possible to cancel a KicksCrew order. We will take your comments into consideration as we review and refine our policies to better serve our customers.If there is anything else we can assist you with, please feel free to reach out to us at cs@kickscrew.com. View positive transaction. Kicks Crew headquarters is in Los Angeles, California, United States. Established as one of the most trusted platforms globally, KICKS CREW works with retailers and brands around the world to ensure products are 100% guaranteed authentic, 100% of the time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The company sells only quality products from well-reputed brands. In this article, we shall attempt to settle the most frequently asked question about KicksCrew, namely is KicksCrew legit?. This is my 2nd time buying from Kickscrew. Very pleased. Get started today. At first, I was hesitating about ordering cause it was my first time but good thing this website is legit. It took literally 18 days to respond to my first issue, and a ongoing issue still having received another follow up response, now going on 11 days and counting at the time of this post. Champion The company is a venture backed company by Damian Lillard and world class institutional investors. For example, how long does KicksCrew take to ship? Diamond Supply Co. We made an overview and subdivided them into categories so you can easily find a company that offers what you are look We made an overview of all the telecom providers available. What are KicksCrew's social media pages? Also their shipping is outrageous ($35) and you have to pay return shipping plus a 15% restocking fee, making returns barely worth the money. None of these companies has raised red flags on KicksCrews credibility. We understand the importance of resolving this matter promptly and ensuring your satisfaction. How many employees does Kicks Crew have? But thank god, I had no issues. Why am I only getting $135.00 when I spent $434.87????? Here are 8 tips for writing great reviews. I used a p o box number and it was shipped FedEx. It's the long delay that too receive my purchases i am not happy with. KicksCrew's contact information availability. I never received the product and fed ex refunded kick crew the full amount! You may find additional ways to contact KicksCrew on their website. What a rip off. Your positive reviews can help clarify the company's services and products for potential customers. I sent an email asking to exchange the shoes for the right size and was told that I was past the window of return of 7 days. Quick and easily process and delivered faster than what the reviews said , for sure! I will never order a damn thing from them again. Last but not least, KicksCrew has a valid physical address, email address, and phone number. If none of these issues matter, than at least you do get what you order, but expect to wait with 0 ability to exchange. 8,670 people have already reviewed KICKSCREW. An absolute pathetic experience and will never use again and will make sure no one gets scammed too. You can also head to KicksCrews physical address. With over 2.3 million SKUs from streetwear and athletic brands. Read about their experiences and share your own! The fee is based on a products total cost. Sector FOOTWEAR *Is this the right Sector? This can prove daunting even for online shoppers. Be sure to provide as much detail on US-Reviews as possible. Kicks Crew headquarters is in Los Angeles, California, United States. Great service fast shopping quality definitely do business again. While we encourage you to file a report, we would also like to assist you further in resolving this matter. Nike BBB Business Profiles generally cover a three-year reporting period. KicksCrew orders are shipped through various freight services, depending on your country and location. KicksCrew tracking may take up to 7 days to become available, and as there is no KicksCrew customer service number, should you encounter any issues, a complaint can be logged via their website. Contact Us PLEASE DO ALLOW FOR 5-10 WORKING DAYS FOR ORDERS TO BE PROCESSED BEFORE DISPATCHED. We ordered a pair of Nike tennis shoes and the delivery took longer than they promised and after receiving them, the only way to try to exchange them is by e-mail. This wasn't the first email I sent them (I don't often order online so I was very anxious), and they were always quick to respond, and very reassuring. Whether you are CEO of a major corporation, have your own small business or are a freelancer: you always encounter things that you are not specialised in. I wont flag them off just yet but as of now Kicks Crew will be the last case scenario if I really need a grail. I spend quite a bit of money for sneakers and it's really unfortunate that I cannot get an item that she can enjoy. more. Crocs We apologize for any difficulties you have encountered with our customer service and the return process.We understand the frustration of not being able to reach us easily. @kickscrew. Besides, theres the option of contacting KicksCrew customer service team so they can help you hone in on the best pair of sneakers. Lesson learned.Update 06/02/2023They reached out via email with the same typical watered down disingenuous style reply like you see here and all over this thread and offered me $10! I decline and ask for a refund. You can try any of the methods below to contact KicksCrew. KicksCrew acts as a link between sneaker buyers and sellers all over the world. This user rated KicksCrew's contact information availability: Is this post inaccurate? Our team is here to assist you.Thank you for bringing this matter to our attention, and we look forward to working towards a resolution.Best regards. I did love the she where verified once received. The shoes are authentic and are exactly what I was expecting both times. What is KicksCrew's phone number? Dear Holly,Thank you for sharing your feedback about your recent experience with our store. Date of experience: May 05, 2023. We are dedicated to resolving this matter to your satisfaction.Kind regards. 395 talking about this. 2,096 Following. Read about their experiences and share your own! I live in Toronto, Canada, and it came to $270.00 USD ($343.18 CAD) including shipping ($45.00 USD). Kicks Crew has 35 employees. Please feel free to email us at cs@kickscrew.com with your order number, and we will promptly look into the matter for . He is a sucker for good coffee, Indian food, and video games. Search By: Web Order Number Invoice Number Packing Slip Number Web Order Number: The company has been operating effectively for over a decade and has racked up thousands of positive reviews. International Association of Better Business Bureaus. For example, is KicksCrew legitimate? I inquired about what the company offers in cases such as ours and it was all basically done online, and back and forth. Although the company is based in Hong Kong (a fact that has earned it a decent number of skeptics), its products are completely authentic. If you have already placed your order, and you do not know your invoice/order number, please contact our Customer Service Department for assistance at 1-800-523-4448. Maya. 2. The overall process took 11 business days to arrived. Data Transformation Explained: What is it and How is it Done? We apologize for any inconvenience you have experienced and appreciate your feedback.Our aim is to provide a seamless shopping experience for our customers, and we appreciate your feedback as it helps us identify areas for improvement. Kicks Crew is an online e-commerce web store allowing customers to purchase various footwear brands. Do you think that losing weight can only be done by hard work (and running!) They informed me that my order had been stuck in customs for some time, and I had 2 options. After waiting a full month for delivery, I asked to cancel my order. I emailed them again on June 24th as my tracking info. Customer service is hardly available. - March 3, 2022, customer service offers me a discount of $20. The company also accepts payment via e-wallet accounts, such as PayPal. Press Enter / Return to begin your search. Did you leave a KicksCrew Review? My merchandise was received earlier than expected.The company kept me informed of shipping times.It was exactly what I ordered without any hassle involved for me. Ambush DURING OUR PEAK SEASON, WE WILL TAKE 3-5 BUSINESS DAYS TO RESPOND, AND ALL RETURN/EXCHANGE REQUESTS (7 DAYS POLICY) WILL BE GRANTED BASED ON THE DAY OF THE REQUEST. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As a matter of policy, BBB does not endorse any product, service or business. Our team is here to assist you.Best regards. Worst customer service ever! ks579632 We apologize for any inconvenience caused.Regarding the resolution of this issue, we understand that you have been advised to contact the police. I need to speak to somebody about receiving my full refund! Despite this, the retailer offers shipping within the US and globally. Off-White If youre a sneakerhead like me, the chances are that you have more than a dozen pair of sneakers in your wardrobe. Shoes are the real deal and processing was smooth and fast.Highly recommend, I will definitely be ordering more! I ordered my shoes on May 23 and it is been 6 days already, but still my order is not even being processed. I want to know where my shoes are or where is my money!! I bought sneakers for my wife for Mother's Day and the cut of shoe really hurts her feet. Besides, products on the KicksCrew website are also available on other major online retail platforms like Amazon. Moderate content, respond to reviews, and promote offers. In this category, you can find all insurence companies and policies in America. We appreciate your understanding and patience as we work towards a resolution.Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.Best regards. Dear Neville Crick,Thank you for sharing your feedback regarding our return policy. For example, a KicksCrew shipping review may reveal that while Australia takes up to 8 days to ship, the United Kingdom may only see up to 5 days.
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