How do I track my order? I put it by my soaker tub. When we got it two of the corners were damaged because the product was not packaged well. Customer is responsible for shipping charges when making returns and shipping/handling fees of Nice piece of art for price. I am going on three weeks since I ordered my product and still no delivery. Please make sure to upload your custom image or any designs or design references. Ordered in mid-December 2022!DO NOT BUY FROM THIS SITE! Disappointed and annoyed.QUICK UPDATE.I finally did get a reponse to my emails, and they were moved on to someone who could assess the situation and get back to me - which they did and was promised a refund .which I received. Misha could not have been more helpful. My husband and I love this in our new home! You will receive an email response from our custom orders team with a mockup design and price for your custom order. I got the greyr and it looks so good compared to my black desk top! To ensure. Id rate your customer service a 1 on a scale of 1-10 and that's being generous. Thank you, Wendy, Limited Edition Glacier National Park Bear - Metal Wall Art. Product was damaged in shipment #26919. Response had fallen flat and had to report the claim to my credit card for dispute. Love this artwork. Extremely light weight. Here are 8 tips for writing great reviews. This is a scam. Ordered in mid-December 2022!DO NOT BUY FROM THIS SITE! Quality is terrific. following rank: Well explain below why metal-plex.com received this verdict, but first, lets make sure you are looking at the right business (many people often mistype the query). Very nice. Apologized and sent correct order. If you still don't see an order confirmation then please submit the contact form and we will be in touch shortly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is exactly what I needed in my room to hang above my bed. Already recommended to company to several friends. !I have emailed Metal-plex twice and have not had a response. I was thinking that this was going to be a heavier metal but its even better. Reach out to MetalPlex directly regarding career opportunities. The packing team did a great job wrapping it up. We love it! Pure & simple, my credit card was charged for a 16" & three 12" plaques have been delivered. Light weight, and had to use wall adhesives as described to hang since we got the smaller version. No installation required. Moving into a new place and wanted this mountain range for over my loves seat. We wanted to get something different yet clean and contemporary for our living room and this fit the bill perfectly. Color Size Overall Width Overall Height Trending Subject Product Styles Metal Price Per Item Shape Orientation Customer Rating Number of Pieces Features Special Offers Metalplex Wood Tone Commercial Use . I emailed them and they made the correction and it came out exactly as I wanted it! for purchase. Aluminum composite material (ACM) is a type of flat panel that consists of two thin aluminum sheets bonded to a non-aluminum core. !I have emailed Metal-plex twice and have not had a response. -Submitted various custom product designs and listings using Carbide Create to produce unique wall . I messaged Matt and got a very quick reply and a brand new one sent free of charge all the way to Alaska! Customer service was excellent too. Items Per Page. We also have the salmon. If I could give 6 stars, I would. Obviously a scam. I hope to order from this shop again in the future! You can also contact us by submitting the form below and we will get back to you as soon as possible. We did order a surprise box and it looked like a truck ran over it during the shipping process. Very nice quality and they even sent me a name card! Looking to get a custom design of your choice? Lovely work. I had some difficulties with the shipping, no fault of the owner, and the shop was responsive and very helpful. Got it for my brother in the army do he would have a little piece of home. It looks just as expected, came on time with everything in good order. Perfect. We love it in our bedroom! Love our sign. Would definitely recommend!! I will add a photo as soon as she is able to send. I will say that Im totally pleased with it. metalplex customer service. excellent craftsmanship. I love the way the four elements look on a floating wall in my living room and I'm thrilled they were on sale. Order this for my new apartment and love the bigger size. Love it. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. We love this piece of art. We LOVE our new mountain art piece. They create a mailing label but never send the product. It is pretty much (2) metal with semi-soft material in between that makes it more thick. Perfect for our cabin, We are very happy.Thank You!Bryant. Mt Hood in Oregon is sentimental to my bf and I wanted to get him a piece of art of that mountain and I couldn't find anything that I liked anywhere. They are planning on shipping out a replacement item. There was an issue with my last order. Ltd. is engaged in offering a broad array of Pipes and Metals. We will send the tracking number to you via email after your order has been dispatched. Matt was great with getting my questions answered. It is as pictured. Joseph Carbonaro. This organization is not BBB accredited. Overall very satisfied with my order. Your order will be shipped in 3-4 business days after your purchase and you will receive it in 4-6 business days. Thank you to the team at Metal Plex for creating such a beautiful masterpiece! All rights reserved. Find company research, competitor information, contact details & financial data for METALPLEX SPA of BENEVENTO, BENEVENTO. (Glacier National Park, model). Just give me my money back. There are no refunds for customized products where the buyer misspelled the personalization. On holidays, the Discount Code is normally different from the regular promotion, and it can be heavily discounted. Shasta. Sector ARTS *Is this the right Sector? Customers can definitely save lots of money with the help of Usa.coupert.com! Unfortunately, these kinds of thingshappen occasionally, but dont worry we can send a replacement out to you ASAP. Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. Gorgeous craftsmanship! All your personal information is stored online against your will. It's a Christmas present so it will be awhile. I had to spend about 20 minutes in my workshop doing this myself. Point of Contact MetalPlex 12112 Anderson Mill Road, Unit 7A, Austin, TX 78726 Email hello@metal-plex.com +1-888 513 8884 FAQ How do I change my order? I love the look of the product, but the packaging and handling was not very good at all. A wonderful piece and customer service. We make all types of custom wall art! JC. From Zion to the Redwoods, flying birds and tree silhouette; they are all spectacular! Pricing is also very reasonable. Thank you for rushing this beautiful mountain cut out to me. Not a lot of space but I am in love with my Mountain Bear. Thanks! What material do you use for the wall art. We did order a surprise box and it looked like a truck ran over it during the shipping process. Great communicators as the item was being made then shipped. Customer Reviews: 4.6 4.6 out of 5 stars . Toll-Free: +1-888 513 8884. My husband and I are having a cabin built and have had numerous pieces made by them. 10 ways to deliver great customer service An amazing work of art that I'm super pleased with. But it looks great. We absolutely love our metal-plex bulldog head! Items arrived as described. I will probably use it as a nameplate at work. Privacy Policy, Exactly what we wanted. I have purchased numerous pieces from this artist and love them all. I felt they could have communicated the status on our project better than they did. 2023 Trustpilot A/S. Easy to hang as well, The one I ordered was a gift for a Housewarming Gift! Perfect I love it so much and super fast delivery. Was worried about hanging it but should be pretty easy and stable. Im in love with my sign. Not a flaw to be seen. But when I contacted customer support they responded quickly and reassured me it was on its was. Well made, shipped fast and packaged very well. We ordered one for our home and ordered this second one for our new cabin in Tahoe !! This is my unboxing of Mount Hood Wall decor by MetalPlex #mounthood #metalplex #unboxingOh and I also have a PO Box so if you'd like to send me something he. No shipping. I received the replacement today and am pleased to report, it was received in excellent condition.This company stood by their product even though the shipper was the cause of the damage.I look forward to buying more quality products from this company. Great quality metal art work which was very easy to hang - I was able to hang it myself with no help. [icon:theme-116] SHIPPING TIMES AND COSTS Complimentary ground shipping within 1 to 7 business days In-store collection available within 1 to 7 business days Suggested companies are based on peoples browsing tendencies. We had to clean it though, it was full of metal splinters from the cutting. I reached out to customer service and there was no response. Please fill out the custom order form below and our design team will be happy to assist you and help create your own custom sign. Already recommended to company to several friends. Thank You so much ! They were thrilled with it telling me the quality was top notch, it was packaged well and arrived in great condition. We are here to help. And customer service can take many forms from troubleshooting a product installation to downloading software to processing a purchase return. It's so thin that any minuscule pressure can cause a dis-figuration of the surface of the art piece. From businesses, art, personalized designs, printed cutouts, and many more. If you have any questions about your Black Friday discounts or orders, you can get help from MetalPlex's customer service. The mountain scenery fits in our laundry room perfectly!! Definitely flawed in design, metal too thin and brittle Waiting for MetalPlex to respond. Not seeing something perfect for you? I have another coming tomorrow. It is light weight and easy to hang. We area wall decor manufacturer based in Austin, Texas. So far they have not replaced it either. We make all types of custom wall art! We contacted customer service and she was very helpful - made some suggestions how to fix it and it looks perfect now. packing it came in was very secure too for a big piece. Refunds will be charged back to the original form of payment used It came packaged well. Def recommend! I ordered another piece already !! Great quality! They brought my idea to life! Crafted from 100% recycled premium aluminum composite panels that are 3mm thick. It was packaged well, but still got slightly bent at one end during the shipment. There was an initial shipping delay, but an email garnered a very quick response and a more than reasonable explanation, and customer service made sure the item was then shipped immediately and also offered a significant discount on a future item. However, the moon tips arrived with metal spurs that I had to remove but it was easy. It is light weight and easy to hang. Common. Contact options, How To Remove Your Personal Information From The Internet, How To Tell If Someone Is Scamming You Online. MetalPlex LLC. We use dedicated people and clever technology to safeguard our platform. Packed well. It is a quality piece - lightweight, easy to hang and the dark gray matches our furniture perfectly. As a result, what I received looked like a mirror image of what it should have been. While this room is not even trimmed yet, I knew just where this Moose belonged. STAY FAR AWAY!!! Easy to hang - we used Command Strips. I will say that Im totally pleased with it. Great experience from start to finish - will be ordering more for sure! What more can you ask for? The box was bent and had been mishandled, resulting in a damaged product.Their quick response was impressive. Even more beautiful than I expected and the size is just right. Glad we did. It goes against our guidelines to offer incentives for reviews. Company (Metalplex) does not deliver. Perfect adddition to my office space. Please dont order from them. Thank you. I've compiled a list of the top things I've found customers value when receiving excellent customer service. We absolutely love it. We do send orders to PO Boxes via USPS shipping services. Exactly what we needed and wanted. We both love it so I know my son in law will too. Its much lighter in weight than expected which is a good thing. Customer Service - MetalPlex Home / Customer Service Customer Service Should you require information or help, please contact us by email or by phone and we will be happy to assist you. Thanks for the great product. We painted in a snowy scene because our mounting wall was not white. Just wish they made one that fits two or more pieces together so its a larger area. Dont hesitate to order from this company. It was bent. This monogram address plaque is a great housewarming gift, wedding gift, newly wed gift or just a great way to make your house even more of a home! I picked it up and it bent into 2 at the approx 8 inch point of the tail. Metalplex keep adding new designs and I will definitely be back for Yosemite Mountain Range View - Metal Wall Art. It was tried and tested by our team. I bought this for my Home we are about to build. It's already been shipped and I can't wait till it arrives! I have chosen pieces where I have actually camped or hiked which makes each piece more memorable.
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